Digital Transformation in Insurance: Insights from Dark Horse Digital Solutions
In this episode of FSBrew, we sit down with the team from Dark Horse Digital Solutions, including Naren, Kishore, and Utkarsh, to delve into their journey and perspectives on digital transformation. They discuss the founding of Dark Horse, the evolving role of IT in business, and the significance of change management. The conversation spans across different sectors with a particular focus on the nuances of digital transformation in the insurance industry. They also shed light on challenges such as legacy systems, customer data integration, and compliance. Finally, the team provides insights into the future trends and the importance of designing for change. #DigitalTransformation #InsuranceIndustry #DarkHorseDigitalSolutions #FSBrew #Technology #BusinessProcessManagement #AI #CustomerExperience
00:00 Introduction to FSBrew and Dark Horse Digital Solutions
00:18 The Origin and Evolution of Dark Horse Digital Solutions
01:03 Understanding IT and Change Management
01:55 The Role of Applications in Business
06:24 Challenges in Digital Transformation for Insurance
15:57 Comparing Digital Trends Across Geographies
20:24 Approaches to Large-Scale Digital Transformation
25:26 Demystifying User-Level Challenges
25:46 The Importance of Culture in Large-Scale Projects
26:05 Frameworks and Structures in Digital Implementation
27:13 Open Banking and Open Insurance in the UAE
28:14 The Role of Technology and Openness
32:35 Security and Compliance in Open Architectures
33:26 Designing for Change in Digital Transformation
36:26 Future of Digital Transformation in Insurance
41:43 Customer-Centric Approaches and Technology
44:30 Final Thoughts on Transformation and Partnership
Renjit Philip:
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