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Digital Transformation in Insurance: Insights from Dark Horse Digital Solutions In this episode of FSBrew, we sit down with the team from Dark Horse Digital Solutions, including Naren, Kishore, and Utkarsh, to delve into their journey and perspectives on digital transformation. They discuss the founding of Dark Horse, the evolving role of IT in business, and the significance of change management. The conversation spans across different sectors with a particular focus on the nuances of digital transformation in the insurance industry. They also shed light on challenges such as legacy systems, customer data integration, and compliance. Finally, the team provides insights into the future trends and the importance of designing for change. #DigitalTransformation #InsuranceIndustry #DarkHorseDigitalSolutions #FSBrew #Technology #BusinessProcessManagement #AI #CustomerExperience00:00 Introduction to FSBrew and Dark Horse Digital Solutions 00:18 The Origin and Evolution of Dark Horse Digital Solutions 01:03 Understanding IT and Change Management 01:55 The Role of Applications in Business 06:24 Challenges in Digital Transformation for Insurance 15:57 Comparing Digital Trends Across Geographies 20:24 Approaches to Large-Scale Digital Transformation 25:26 Demystifying User-Level Challenges 25:46 The Importance of Culture in Large-Scale Projects 26:05 Frameworks and Structures in Digital Implementation 27:13 Open Banking and Open Insurance in the UAE 28:14 The Role of Technology and Openness 32:35 Security and Compliance in Open Architectures 33:26 Designing for Change in Digital Transformation 36:26 Future of Digital Transformation in Insurance 41:43 Customer-Centric Approaches and Technology 44:30 Final Thoughts on Transformation and Partnership Renjit Philip: Newsletter: https://www.onemorethinginai.com Socials: Twitter / X: @renjitphilip LinkedIn: https://www.linkedin.com/in/renjit-philip Vidya Veerapandian: https://www.linkedin.com/in/vidya-veerapandian/
